Store Policies on prints - delivery, orders and refunds

 

Delivery

 

When will I get my order?

 

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

 

[Covid-19]

Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the exact shipping times. 

 

Where will my order ship from?

 

We work with an on-demand order fulfillment company with facilities worldwide.

 

Will I be charged customs for my order?

 

An additional customs and tax fee can occur on some international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

My order should be here by now, but I still don't have it. What should I do?

 

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbours in case the courier left the package with them

 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us with your order number.

 

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 

Orders

 

How are our prints made?

 

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?

 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.

 

I received a wrong/damaged product, what should I do?

 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us within one weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

 

Returns

 

What’s our return policy?

 

Our prints are produced according to each individual order. We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us.

 

Do you offer refunds?

 

Refunds are offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

 

If you need to contact us for any of the above reasons please email us here.